Your TV can't connect to a Wi-Fi® network and, after performing the network status test on the TV, the test results show it failed. The following information is provided to help resolve this issue.
After performing the network status test on your TV, the network status results appear as:
- Wireless device on TV: Failed (or Off)
- Local Access: Failed
- Internet Access: Failed
These results indicate that the wireless module inside your TV does not detect your home network. The test checks to see if the wireless module can receive a signal from your router, if it fails, then the Local access and Internet access test will also fail. Check the troubleshooting steps to help resolve the issue:
Troubleshooting the built-in wireless LAN connection
Steps may vary depending on your TV. For model-specific information, check your TV manuals. Manuals are posted on your model support page.