Article ID : 00271044 / Last Modified : 05/25/2022

The spatial sound (3D surround sound) initial setup screen isn't displayed on the BRAVIA XR TV

    Perform the following troubleshooting steps on the BRAVIA™ XR TV and then check if the issue is resolved after completing each step:

    1. Make sure your TV is compatible with spatial sound. If your TV is compatible, go to the next step.
      Note: If your TV model is not listed on the page, it isn't compatible with spatial sound.
    2. Update the TV software to the latest version.
    3. Make sure the wireless transmitter and TV are connected with both an optical digital cable and a USB cable.
    4. Make sure the Bluetooth® setting on the TV is set to On
      Note: The TV must detect the wireless transmitter by Bluetooth to perform the setup.
      1. On the remote control, press the Quick settings button.
      2. Select SettingsRemotes and AccessoriesBluetooth, then set to On.
    5. Adjust the distance and position of the transmitter and TV.
      Note: If there are any devices near the TV that emit radio signals, turn them off or move them away from the TV.

    Note: To set the initial 3D surround settings later, follow the steps below.

    1. On the TV remote control, press the Quick settings button.
    2. Select Settings
    3. Select Remotes & Accessories3D surround Neckband Speaker/HeadphonesSet up 3D surround
    4. Follow the screen instructions.