Article ID : 00200742 / Last Modified : 08/18/2022Print

Stream 4K UHD content using the Netflix app on your 4K Ultra HD TV

    Before You Start

    You'll need the following to stream 4K Ultra HD (UHD) content using the Netflix® app on your 4K TV:

    • A steady internet connection speed that meets or exceeds the Netflix internet connection speed recommendations .
    • A Netflix subscription plan that supports Ultra HD streaming. Follow the steps to check your plan:
      • From your TV

        Note: The steps for the Netflix app on your TV may vary. If access to the Netflix settings for your plan details is not available from your TV, check your plan details using your computer or another device (tablet or smartphone).

        1. On your supplied TV remote, press the Netflix button.
          • If your remote does not have a Netflix button, press the HOME button and select Netflix.
        2. If prompted, under Who's watching Netflix, select your profile.
        3. Press the Left arrow on the remote to navigate to the menu section.
        4. Use the Down arrow to scroll down and select Settings.
        5. Check your plan under Plan Information.
      • From your computer
        1. Sign in to your Netflix account .
        2. If prompted, under Who's watching Netflix, select your profile.
        3. From the drop-down menu in the upper right-hand corner, select Account.
        4. Check your plan under PLAN DETAILS.
    • Make sure your streaming quality is set to High or Auto in the data usage setting.

      Note: Data usage settings cannot be adjusted from a Kids profile.

      1. From your computer, sign in to your Netflix account.
      2. If prompted, under Who's watching Netflix, select your profile.
      3. From the drop-down menu in the upper right-hand corner, select Account.
      4. Select your profile under Profile & Parental Controls, and then select Playback settings.
      5. Select Change to ensure High or Auto is selected.
      6. Click Save. Your changes will take effect within 8 hours.

    Stream Netflix Ultra HD content

    Note: Recent changes to your playback settings may take up to 8 hours to take effect.

    1. On your supplied TV remote, press the Netflix button.
      • If your remote does not have a Netflix button, press the HOME button and select Netflix.
    2. If prompted, select your profile.
    3. Select a 4K Ultra HD video title you wish to view or search Netflix for the terms 4K to see results of content available in 4K Ultra HD.