Article ID : 00152240 / Last Modified : 03/29/2019

Unable to access the YouTube app on the Android TV.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This article is designed to assist if the login screen keeps appearing which prevents you to access the YouTube® app of the Android™ TV.


    • To best enjoy your viewing experience, ensure that you have the latest software update installed .
    • To automatically download software updates , set the Automatic software download setting to On.

    To resolve the issue, update the YouTube app through the Google Play™ store.

    NOTE: Before updating the app, make sure you are registered to an account .

    1. Using the supplied remote, press the HOME button.
    2. Select Apps.
    3. Select the Google Play store app.

      Google Play store app

    4. On the Google Play store, select My Apps.

      My Apps

    5. Select the YouTube app.
    6. On the YouTube app, select Update.

      Updating YouTube app

    7. Reboot the Android TV  after installing the update of the app.