Most issues can be resolved by following easy troubleshooting steps.
First step: perform a soft reset
- Point the remote control at the illumination LED or status LED.
- On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears.
- The TV restarts automatically. Wait for approximately one minute and the TV will turn back on.
- If after one minute the TV does not restart, on the remote control, press the POWER button to turn on the TV.
Next step: Choose your issue
If the issue still occurs after resetting the TV, select the issue or symptom below for further troubleshooting:
If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.