Article ID : 00244017 / Last Modified : 08/30/2023Print

How to perform a TV remote control software update

    Refer to the following for the TV remote control software update procedure.

    1. Access the Settings screen
      • Use the Quick Settings button (For models released in 2019 or later):
        1. On the remote control, press the (Quick Settings) button
        2. Select Settings.
      • For other models:
        1. On the supplied remote control, press the HOME button.
        2. Select Settings.
    2. The next steps will depend on your TV menu options:
      • Select Remotes & AccessoriesRemote controlSoftware update.
      • Select Remote control or Voice Remote ControlSoftware update.
      • Select Touchpad Remote Control settingsSoftware update.


    • If the message Do you want to update your remote control now? is displayed, you can update the software of the remote control. Follow the on-screen instructions and operate the remote control.
    • The battery power may be low if the remote control software update proceeds but fails every time. Replace the batteries, and then update the remote control software again.
    • If the message Please use a Voice Remote Control to select this item is displayed, the Bluetooth feature may have frozen temporarily. Remove and insert the batteries or reset the TV, and then update the remote control software again.
    • If the message Your software is up to date is displayed, you don't need to update the software.