Before you start
- Make sure the TV is on and you remove any external USB devices from the TV
- There are three different ways to reset your Android TV or Google TV depending on the issue you are experiencing:
- Option A (Power Reset/Restart) is always recommended first as it can resolve many issues and doesn't affect saved information.
- Option B (Factory Data Reset) is the next step and will erase all customer settings as it resets the TV to factory specifications.
- Option C (Forced Factory Reset) is the final option and will also erase all customer settings as it resets the TV to factory specifications. Use this option when you can't access the TV through the menu or as otherwise specified.
You can view the tutorial that covers general options or skip to the more detailed steps below.
Option A: Power Reset or Restart
- Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Select the method depending on your TV.
- Restart the TV with the supplied remote control:
- Press and hold the POWER button until Power off appears on the screen
- Press and hold the POWER button until a menu appears → select Restart
- Restart the using the menu. On the remote:
- Press (Quick Settings) → Settings → System → Restart → Restart
- Press HOME → navigate to Settings → About → Restart → Restart
- Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart
Option B: Factory Data Reset
WARNING!Performing a factory data reset will remove all customer settings in the TV including Google™ account settings, apps, channels, and wireless network settings.
- You can sync your apps with your Google account to recover some of the application's data after you perform a factory reset. Follow the steps below depending on your TV menu.
- Press HOME → navigate to Settings → Device Preferences or Accounts and Sign in → Google → Choose synced apps → select items to sync → Sync now
- Press HOME → navigate to Settings → Google → Choose synced apps in Sync → select items to sync → Sync now
- Press HOME → navigate to Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now
- If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, use the Factory Data Reset location change after firmware update for 750H models article instead.
- The factory reset may take a few moments. Wait until the process completes.
- You may need to enter a PIN code (if one was set on your TV) when you select the Erase everything option.
Option C: Forced Factory Reset
WARNING!Performing this procedure will remove all customer settings in the TV including Google™ account settings, apps, channels, and wireless network settings..
- This procedure is generally used to resolve issues with app errors, the TV restarts by itself, or the TV doesn't respond to remote control commands.
- Your TV must have Android™ 6.0 Marshmallow or higher operating system installed in order to perform this procedure.
- This procedure may require two people.
- Depending on which TV model you have, the location of the buttons will vary.