No sound or audio from the source device when connected to the TV with an HDMI cable

Follow the steps below to troubleshoot this issue. Check if you hear sound from the source device (Blu-ray Disc™ player, set-top box, etc.) after completing each step.

1. Try a power reset or restart of the TV.
   1. To perform a power reset
      • Turn off the TV, unplug the power cord for two minutes, then turn on the TV
        Note: Skip this step if your power cord is not accesible.

   2. Restart the TV by selecting the option depending on your TV
      • Restart the TV with the supplied remote control:
        • Press and hold the POWER button until Power off appears on the screen
        • Press and hold the POWER button until a menu appears → select Restart
      • Restart the using the menu. On the remote:
        • Press (Quick Settings) → Settings → System → Restart → Restart
        • Press HOME → Settings → About → Restart → Restart
        • Press HOME → Settings → Device Preferences → About → Restart → Restart
2. If you have an Android TV™, check the HDMI® signal format in the TV menu settings. If it is set to Enhanced, change it to Standard.
   1. On the remote control, press the HOME button.
   2. Select Settings.
   3. The next steps will vary depending on your TV menu options:
      • Select Watching TV → External Inputs → HDMI signal format → select the appropriate HDMI 1 - 4 → Standard format.
      • Select External Inputs → HDMI signal format → select the appropriate HDMI 1 - 4 → Standard format.
   Note: The HDMI signal format setting is specific for each HDMI terminal. This means that you may need to follow the steps above to change the settings for each HDMI termail to which a device is connected.

3. Make sure the HDMI cable is securely connected to both the source device (set-top box, Blu-ray Disc™ player, etc.) and the TV.
   • Make sure that the you're using the appropriate inputs when you use an HDMI connection that supports the ARC feature .
4. Set the TV to the correct video input to receive the signal from the source device.
5. Set the audio output setting of the source device to output a compatible audio signal.

   The steps on how to change the audio output setting vary depending on your source device. Check your device manual or contact the manufacturer for further assistance.

   Note: Set the audio output of your source device to PCM or 2-channel audio instead of Dolby Digital® or DTS sound.

   • If you're using a set-top or cable box:
     • Make sure the volume is turned up. You also may need to go into the set-top box menu and select HDMI in the Audio Settings or Audio Coding section to pass the audio to the TV.
     • Earlier versions of set-top box firmware didn't properly handle automatic HDMI connections. You may need an update to your set-top box firmware, or a newer set-top box from your service provider.
   • If you're using a computer:
     • Set the appropriate HDMI properties .
     • You'll need a separate audio connection when your computer recognizes the HDMI connection as a DVI connection .

6. Disconnect the HDMI cable from the HDMI input of the TV, and connect the source device to a different TV.
   Note: This step determines if the issue is with the source device or the HDMI cable. If the sound is heard on another TV, reconnect the source device to the TV and continue with the steps below.

7. Replace the HDMI cable.
8. Perform a factory reset.
   • Android TVs
   • Other TVs

If the issue still occurs, repair may be required. Go to Product Repair.