Article ID : 00245798 / Last Modified : 05/05/2021

Replace the batteries in the remote control and clean the battery terminals

    Replace the batteries

    The batteries of your remote control might be depleted. Try replacing them.

    • Depending on the type of remote control, the opening of the battery compartment cover may vary. Below are the most common ways to open the remote battery compartment cover
    • The images are the rear of the remotes

    Remote battery compartments usually slide up, down or have a tab to open

    Replace the batteries with new batteries if possible. If the batteries you swap to are not new and the issue is not solved, try them in another compatible device to make sure they are not depleted.

    Note:  If you are confident your batteries are not depleted, move on to the next step.

     

    Clean the remote control terminals

    The remote control battery terminals may be dirty.

    • Remove the battery lid and roll the batteries with your thumb whilst the batteries are still in the remote control
    • If the remote control starts to operate after rolling the batteries, remove the batteries and clean the remote control terminals with a small solution of alcohol, using a cotton bud or soft cloth
    • Place the batteries back into the remote control

    Is the problem resolved?

    No, I want to contact Sony support.

     

     

    Back to Main Menu