Before you start
- This solution applies to Google TV™ and Android TV™ models only. For TV models other than Google and Android™, refer to the article Reset the LCD or Projection TV to original factory settings.
- If you need to confirm your TV model type, refer to the How to check if your TV is a Google TV, Android TV, or another TV article.
Step 1: Power Reset
First, try performing a Power Reset if you have not done so already. A Power Reset does not usually reset settings such as those mentioned below Warning to factory settings. If you have already performed the Power Reset, proceed to the next step.
Step 2: Factory Data Reset
WARNING! A Factory data reset deletes all customized settings, including channels, account information (such as a Google account, system and applications data, downloaded apps, wired and Wi-Fi network settings, parental lock settings, and camera device data. The TV will return to how it was at the time of purchase.
Select your TV type:
Step 3 - Forced Factory data reset
If the customer cannot perform the normal Factory Reset operation due to issues such as not operating the TV screen with the remote control, they can try a forced Factory Reset.Other Google TV models