The model name, serial number, and software version of your TV can be found in the following locations:
Locate the model name on the original packaging.
Locate the model name and serial number on the product sticker.
Wall Mounted - Locate the model name and serial number on the product sticker.
If your TV is mounted on the wall you can find the model and serial number on the product sticker on the back of the TV using a small hand mirror and your mobile phone.
Locate the model name, serial number, and software version in the HELP section of the TV Settings menu.
TVs released in 2015 and later
TVs released in 2014
Repair information and service assistance
Product support & customer relations
Register a Product
Keep track of all your products in one location
Parts & Accessories
Product information and sales assistance
A place where you can find solutions and ask questions
Support by Sony (Mobile App)
Get Support Content on the Go!
Our site is not optimized for your current browser. We recommend downloading and installing the latest version of one of the following browsers:
Our site is not optimized for your current browser. A newer version of your browser may be available
Download the latest version