Article ID : 00161341 / Last Modified : 12/04/2020

Unable to make a new Screen mirroring connection when another device is connected to the TV

    The Screen mirroring function uses a peer-to-peer connection, so the connected device should be released before making a connection to another device. There are two options to disconnect the device.

    On the mobile device

    1. Depending on your device, open the Screen mirroring, Miracast, Cast screen, Smart View, or Wireless display setting.
    2. Select Disconnect.

    On the TV

    1. On the supplied remote control, select Return or Back depending on the TV.
    2. Select YES when the message Are you sure you want to close Screen Mirroring? appears.
    3. Connect the mobile device of choice to the TV for Screen mirroring.
      • Note: The video quality may be degraded by environmental interference.