Article ID : 00245834 / Last Modified : 04/05/2021Print

Disconnect the TV from the network and reset the TV

    1. Disconnect the TV from the network.
      • If using a wired connection, disconnect the LAN cable.
      • If using wireless connection, turn off the router and the modem.
      • If using a USB wireless LAN Adapter (UWA-BR100), disconnect it from the TV.
    2. Perform a power reset on the TV.
      1. Turn off the TV.
      2. Unplug the TV power cord from the wall outlet.
      3. Wait for one minute and then plug in the power cord.
      4. Turn on the TV.
    3. Perform a factory reset.
      1. On the TV remote control, press and hold the UP ARROW button. Make sure the remote control is pointed towards the front and center of the TV.
        diagram of the location of the UP ARROW button
      2. While holding the UP ARROW button, press and release the POWER button on the TV.
        Depending on the TV, Reset will appear momentarily on the lower left hand corner of the TV.
      3. Release the UP ARROW button.
    4. Follow the on-screen instructions to complete the Initial setup.
    5. If the issue still occurs, perform a system software (firmware) update. Downloads are posted on your model support page.

      Note: For details on how, refer to the How to perform a software update article.


    Is the problem resolved?

    Yes, the problem is resolved.

    No, I want to contact Sony support.



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