BRAVIA TV troubleshooting guide

Most issues can be resolved by following easy troubleshooting steps.

First step: perform a soft reset

1. Point the remote control at the illumination LED or status LED.
2. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears.



Notes:
• The TV restarts automatically. Wait for approximately one minute and the TV will turn back on.
• If after one minute the TV does not restart, on the remote control, press the POWER button to turn on the TV.

Next step: Choose your issue

If the issue still occurs after resetting the TV, select the issue or symptom below for further troubleshooting:

• The TV has no power
  
• TV turns off or randomly restarts
  
• An LED keeps blinking on the TV
  
• Slow or unresponsive remote
  
• Missing channels & signal quality
  
• Abnormal Picture/Screen
  
• No Picture/White screen
  
• TV hangs/freeze
  
• External inputs & peripherals (USB, HDMI, Screen Mirroring/Cast, Bluetooth)
  
• No audio, poor audio quality or mechanical sounds
  
• Network, WiFi & Internet
  
• I cannot use Voice Search function (Only for Android TV/Google TV)
  
• Firmware Update issues
  
• Troubleshooting Apps issues
  
• Physical damage
  

If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.