Article ID : 00014656 / Last Modified : 04/14/2021

The TV Doesn't Recognize the Audio System When Using the HDMI Control Feature

    Follow the steps below to resolve the issue:

    • Make sure both the TV and audio system have the HDMI Control feature.

      Note: Check the specifications of the device to verify if your product has HDMI Control or BRAVIA® Sync feature for TVs.

    • Connect the TV and audio system with an HDMI® cable.
    • Plug the TV's power cord in to the audio system.

      Note: This step doesn't apply to newer A/V Receiver models. For further details, refer to your device's manual.

    • Enable the Network connection setting on the TV and audio system.

      Note: For further details, refer to the TV and audio system's manual.

    • Enable the Control for HDMI setting on the audio device or BRAVIA Sync setting on the TV.