Perform a Network Diagnosis

Your TV can perform a network and connectivity diagnosis, which can help you pinpoint your issue. Please try the following:

1. Press the HOME button on the remote
2. Select Settings.
3. Select Internet Network in the Network & Accessories category.
4. Select Advanced settings.
5. Select Network status.
6. Select Check Connection.
7. Select Yes on the Do you want to check the connection? screen.
8. Connection diagnosis will start. The connection results will be displayed after a few minutes.

Which connection result is displaying?

• Wireless connection diagnosis shows all accesses failed. (Failed/Failed/Failed)

• Wireless Device is found but Local Access and Internet Access failed. (found or OK/Failed/Failed)

• The TV is connected to the local wireless network but not to the Internet (found or OK/OK/Failed)

• The TV cannot access an Internet video content even if though it is connected to the internet.

• All connections diagnosis are displayed as OK, but I still have an issue. (found or OK/OK/OK).

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