Article ID : 00245637 / Last Modified : 05/17/2021

Perform a Network Diagnosis

    Your TV can perform a network and connectivity diagnosis, which can help you pinpoint your issue. Please try the following:

    1. Press the HOME button on the remote
    2. Select Settings.
    3. Select Internet Network in the Network & Accessories category.
    4. Select Advanced settings.
    5. Select Network status.
    6. Select Check Connection.
    7. Select Yes on the Do you want to check the connection? screen.
    8. Connection diagnosis will start. The connection results will be displayed after a few minutes.

    Which connection result is displaying?

     

     

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