Article ID : 00120009 / Last Modified : 08/08/2022

Android TV: Find the Model name, Serial number, and Software version of your TV

    You can find the model name, serial number, and software version of your Android TV™ or Google TV™ in the following:

    On the original packaging

    Model Name and Serial on the box

    • Included in the box is a User Manual where you can also find the Model number.

    On the product stickers

    You can normally find these stickers at the back of the TV, or engraved on the TV front panel.

    Note: The model and serial numbers are different.

    Model and SN on the TV stickers

    • 1. Model number
    • 2. Serial number

    On the product sticker for a wall-mounted TV

    If your TV is mounted on the wall you can find the model and serial number on the product sticker on the back of the TV using a small hand mirror and your mobile phone.

    1. Find a small hand or inspection mirror that can fit behind the TV.
    2. Locate the product sticker on the back of the TV. It is usually located on the right bottom corner or the bottom center on the back of the TV.
    3. Hold the mirror behind the TV so that you can clearly see the label from the front or side of the TV.

      Inspect product sticker on the back of the tv with a mirror

    4. You can use your mobile phone to take a picture of the label in the mirror.

      take a picture of the mirror with your smartphone

    5. Use the edit feature on your mobile phone to flip the image horizontally.

    TV's system information

    Android TV and Google TV:

    1. Press the HELP button on the remote control.
      Note: If your remote control does not have a HELP button, refer to the NOTE below step 2.
    2. The next steps will depend on your TV menu options:
      • Select System information in the Status & Diagnostics or Troubleshooting and system information category.
      • Select Contact & Support.
      • For W8, X7 series: The model name is displayed at the bottom left of the screen.

      The screen varies depending on your TV model. The following are examples.
      System information in the menu items
      System information screen

    Note: The following procedure is also available.

    1. Press the HOME button on the remote control.
      For Google TV models: Press the gear icon (Quick settings) button on the remote control.
    2. Proceed according to your TV menu options:
      • Select SettingsHelp and FeedbackHelpStatus & DiagnosticsSystem information.
      • Select Apps HelpSystem information in the Status & Diagnostics or Troubleshooting and system information Category.
      • Select HelpSystem information in the Troubleshooting and system information Category.
      • Select SettingsBRAVIA SettingsCustomer SupportContact & Support.

    For TVs other than Android TV:

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select System Settings or Product Support.
    4. Select Customer Support or System Information.
    5. For the TV models released after 2015: Select Product Information.

    Note:

    • For the models released in 2014:
      HOME?(Help)Customer SupportSystem Information
    • Steps may differ depending on the model and software version.

    The screen varies depending on your TV model. The following are examples.
    Product Information and System Information

    A separate article is available if you want to know where to locate the model and serial number on your LCD TV.