Article ID : 00145644 / Last Modified : 05/16/2022

The Amazon (Prime Video) app is not working or a specific issue occurs when attempting to use the app

    If the Prime Video™ app isn't responding when you select it, make sure that your device has the latest system software update installed.


    Updates can be easily downloaded and installed through the Settings menu by using the Network Update feature. Refer to the manual supplied with the device for additional information regarding Network Updates feature or locating the Settings menu. Manuals are posted on your model support page.

    Note: If your Internet connection is too slow or you are unable to download the update directly using the menu of the device, then you can download the update onto a USB drive.  Downloads are posted on your model support page.

    After making sure that the device is connected to an active high-speed Internet connection, and installing the latest software, register the device and begin using the Prime Video app.

    Additional information and troubleshooting tips: