Article ID : 00184994 / Last Modified : 09/07/2021

No sound comes out of the subwoofer

    If no sound comes out of the subwoofer, follow these steps to troubleshoot the issue:

    Note: If no sound comes out from the Surround Speaker for HT-RT5, check the following steps that are the same as for the Subwoofer.

    1. Check that the subwoofer is turned on.
      Note: If any LED indicator is lit or flashing, the power is ON.
    2. On the remote control, press the + (subwoofer volume) button or BASS button to turn up the volume from the subwoofer.
      Note: The button name varies depending on the model.
    3. Check the status of the subwoofer LED indicator:
      • When the LED lights up red after turning on the audio device, the connection (link) between the Soundbar Speaker and the Subwoofer may not be complete. Set the link settings again.
        Note: You can find the link settings by searching the index by LINK, Secure Link, or Connect the Subwoofer Manually, etc. For detailed information, refer to the operating instructions supplied with the product.
      • When the LED flashes (slowly) in green or orange and lights up in red after 10 seconds, move the subwoofer closer to the main unit. Place the subwoofer where there are no obstacles, such as furniture, walls, or metal objects, directly between the unit and Subwoofer.
        Note: The LED may flash slowly in green or orange for more than 10 seconds.
    4. Disconnect the AC power cord of the subwoofer and reconnect it after one minute. After turning on the subwoofer, set the link settings between the Soundbar Speaker and the Subwoofer again.
      Note: For how to set the link refer to the operating instructions supplied with the product.
    5. If the issue is still not resolved, reset the Soundbar. After the reset, perform the Easy setup process and then set the link settings between the Soundbar Speaker and the Subwoofer again.