Article ID : 00013964 / Last Modified : 07/23/2019Print

One or more channels are missing when using an indoor antenna.

    NOTE:  If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

    1. Depending on the TV, select Cable: Off or Antenna in the TV menu to receive over-the-air broadcasts.
    2. Make sure the antenna is firmly connected to the VHF/UHF coaxial jack on the back of the TV.
    3. Auto program the TV.
    4. After the auto program is complete, tune to the TV station you want to watch.
    5. If necessary, adjust the antenna to improve the reception.

    If the picture does not display or keeps going in and out, the signal strength is not strong enough for the TV to maintain the picture with the indoor antenna. In this case, using an outdoor antenna is recommended instead.

    IMPORTANT: The type of antenna being used and how far away a particular station is helps determine what type of reception you will receive; the reception of certain stations may be better than others. To determine which stations are available in your area and to find out the recommended type of antenna to use, visit the website.