Article ID : 00011612 / Last Modified : 04/10/2023Print

Unable to connect my TV with built-in wireless to the internet

    The following information is provided to help resolve issues with connecting your TV to a wireless network. Check each section as needed to resolve the issue.

    Before you start

    • Ensure your modem and router are set up and your network is connected to the internet. For setup and configuration details, refer to your modem and router manuals or contact your internet provider.
    • Secure networks require a password, security key, or passphrase. This information is case-sensitive, make sure you enter the information correctly.
    • Dial-up internet and connections by proxy are not supported.
    • Networks that require additional authentication or login, such as virtual private network (VPN) or PPPoE connections, aren't supported.
    • If you're connecting to a 5Ghz network, check your TV manuals to verify 5Ghz support. Your TV may only support 2.4 GHz.

    Troubleshooting information

    Because several conditions may cause this issue, we've provided information, and the steps that we've experienced are most likely to resolve the issue. The steps are provided in the order that's most helpful or is found to have the most success. Follow the steps as necessary: 

    • Power reset your modem/router

      Connection issues with your modem/router are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

      1. Unplug the power cord to your modem/router and wait about 60 seconds.
      2. Reconnect the power cord to your modem/router and ensure it's turned on.
      3. Wait until the device is finished connecting to the internet and your network.
      4. Before checking the internet connection on your TV, verify that your internet connection is working with your other devices (smartphone, tablet, computer, etc.), if you don't have internet, contact your internet service provider for assistance.
    • Power restart or reset your TV

      You may be able to perform a power restart of your TV using the remote control or the from a TV menu option (depending on the model), otherwise, you can perform a power reset by unplugging the TV.

      • Power restart your TV
      • Power reset your TV
    • Check the network status of your TV

      If you continue to experience Wi-Fi® connection issues after resetting your devices, check the network status of your TV and perform the network diagnosis. The network settings and TV menu will vary based on the model and the software version installed. If you need model-specific information, check your product manuals. Manuals are posted on your model support page.

      Perform the network diagnosis on your TV, and then check the results for the most appropriate solution. Some solutions may include steps you've already performed. Select your TV model type for the appropriate information and steps to perform the network diagnosis:

    • Signal strength and interference

      When using Wi-Fi, the router's distance from your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in between them. Other wireless devices such as Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.

      For additional information and suggestions, review the tips to maximize network and internet performance in your home.