Article ID : 00030312 / Last Modified : 03/02/2023Print

Cloudy, white shadows, vertical bands or uneven bright areas when there's no input or when viewing very dark scenes

    The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV.

    If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition.

    Note: Some TVs may not have some of the procedures below. If model-specific information is required to complete any of the steps, refer to your TV's manual. Manuals are posted on your model support page.

    • Reduce the Backlight Level in the Picture Settings menu.
    • Turn the Light Sensor setting to On in the Setup menu.
    • Change the Power Saving setting to Low or High in the Setup menu.
    • Set the Picture Mode to Standard in the Settings menu.