Article ID : 00245593 / Last Modified : 07/17/2023Print

BRAVIA TV troubleshooting guide

    Most issues can be resolved by following easy troubleshooting steps.

    First step: perform a soft reset

    1. Point the remote control at the illumination LED or status LED.
    2. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears.
    3. Notes:
      • The TV restarts automatically. Wait for approximately one minute and the TV will turn back on.
      • If after one minute the TV does not restart, on the remote control, press the POWER button to turn on the TV.

    Next step: Choose your issue

    If the issue still occurs after resetting the TV, select the issue or symptom below for further troubleshooting:


    If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.