Article ID : 00045292 / Last Modified : 12/02/2019

Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when accessing internet streaming services on the TV

    These errors may appear on your TV due to reduced internet speed or unstable network connection, a device that disconnects from the network, or temporary interruptions from your internet service provider (especially when using wireless LAN).

    Troubleshooting

    Follow these instructions to resolve the issue, checking the connection after each possible solution:

    1. Check that the TV is properly connected to the Internet.

    Android TV™

    • Follow the steps below. These steps may vary depending on your TV menu options:
      1. Press the HOME button on the supplied remote control.
      2. On the supplied remote, select Help.
      3. Under Troubleshooting and support, select View Network Status.
      4. Select Connections.
      5. Select Yes.
      6. Select HelpProblem diagnosis or Internet Connectivity SymptomsInternet Connectivity Symptoms.

    Other TV models

    • Check your manual if model-specific information is needed to complete any step.
      1. On the supplied remote control, press the HOME button.
      2. Select Settings.
      3. Select Network.
      4. Select Network Setup.
      5. Select Network Status or View Network settings and status.
      6. Select Check Connection.

    2. Power cycle the TV and the router.

    1. Turn off your TV.
    2. Unplug the TV, router, and modem for about two minutes.
    3. Plug the TV, router, and modem back in.
    4. Turn on your TV, and wait about five minutes before testing.
    5. For TVs manufactured in 2014 and before, run Refresh Internet Content (Does not apply to Android TV).

    3. Test the speed of your internet connection to make sure it meets the requirements of your network and streaming service.

    4. Perform a software update.

    • Make sure your TV has the latest software update installed.

    5. Perform a factory reset according to your TV type.