My TV can't control devices connected via HDMI when the TalkBack feature is enabled

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Key passing of CEC is not supported when the TalkBack feature is enabled. If you want to control a device connected via HDMI®, disable the TalkBack feature, or use the Screen Reader feature instead of TalkBack.

Notes:

• Some models may have the option to use the Screen Reader feature instead of TalkBack.
• For details on CEC Key passing or HDMI control, refer to the following:
  • What is CEC Key passing, and what does HDMI control mean?
    HDMI control (often called HDMI-CEC, or Consumer Electronics Control) is a feature that lets your TV and other HDMI-connected devices communicate and control each other using a single remote.
    Key passing means that button presses from the TV remote (like volume, play, pause, or navigation keys) are sent through the HDMI cable to control a connected device, such as:
    • A Blu-ray Disc player™
    • A soundbar or AV receiver
    • A set-top box
    So instead of using multiple remotes, you can use the TV remote to control external devices, as long as both the TV and the connected device support HDMI-CEC and key passing.

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  For Google TVs released in 2024 or later and A95L series

  How to toggle TalkBack using the Accessibility shortcut:

  If the Accessibility Shortcut function is set to TalkBack, press and hold the Mute button on the TV remote control until you hear a confirmation.

  How to stop TalkBack from the Quick Settings menu

  1. On the remote control, press the Quick Settings button.
  2. Select TalkBack.
  3. Select Off. It will switch the TalkBack setting to Off.

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  Other Google TVs

  Disable the TalkBack feature:

  1. On the supplied remote control, press the (Quick Settings) button.
  2. Select Settings.
  3. Select System.
  4. Select Accessibility.
  5. Select TalkBack.
  6. Select Enable. This switches the TalkBack setting to Off.

  Activate the Screen Reader feature or Screen reader (limited support):

  1. On the supplied remote control, press the (Quick Settings) button.
  2. Select Settings.
  3. Select System.
  4. Select Accessibility.
  5. Select Screen reader.
  6. Select Enable. It will switch the Screen reader (limited support) setting to Off.

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  For Android TV

  Disable the TalkBack feature:

  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. Select Device Preferences.
  4. Select Accessibility.
  5. Select TalkBack.
  6. Select Enable. This switches the TalkBack setting to Off.

  Activate the Screen Reader feature:

  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. Select Device Preferences.
  4. Select Accessibility.
  5. Select Screen reader.
  6. Select Enable.