Article ID : 00145513 / Last Modified : 01/14/2020

How to use Prime Video (Amazon app) and troubleshoot problems

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    You can instantly stream movies or TV shows on your Android TV™ with the Prime Video™ app (previously Amazon Video). As an Amazon Prime™ member, you'll have unlimited access to binge-watch your favorite titles.

    Note: The Prime Video app on newer models have Adaptive Streaming feature that supports bandwidth fluctuation and determines connection speed. Models that don't support this feature may experience freezing.

    How does Prime Video work?

    • Access - Service access, connection, setup and login.
    • Usage - How To's and requirements.
    • Features - Using 3D, 4K, HD, subtitles, and setting parental controls.
    • Promotion- Current and past Amazon-related promotions

    Troubleshoot problems when using Prime Video