Article ID : 00092474 / Last Modified : 05/06/2020

All network status test failed when performing the wireless network diagnosis on my TV

    Your TV cannot connect to a wireless internet network and after performing the network status test on the TV, the test results show it failed. This issue may be caused by several conditions, use the following information to help resolve this issue.

    Network status

    The network status results appear as:

    • Wireless Device: Failed
    • Local Access: Failed
    • Internet Access: Failed

    Signal strength and interference

    When using a Wi-Fi® connection, the distance between the modem/router and your TV is another factor to consider. To maximize your connection performance, make sure that the modem/router is placed near your TV. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.

    For additional information and suggestions, review the tips to maximize network and internet performance in your home.

    Power reset your modem/router

    Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

    1. Unplug the power cable to your modem/router and wait about 60 seconds.
    2. Reconnect the power cable to your modem/router and make sure it's turned on.
    3. Wait until the device is finished making it's connection to the internet and your network.

    Troubleshoot the built-in wireless LAN connection

    Troubleshooting steps vary depending on your TV connection to the wireless network.

    1. Make sure the built-in wireless function is enabled according to your TV type:
      • Android TV™ models:
        1. On the supplied remote control, press the HOME button.
        2. Select Settings.
        3. This step will vary depending on your TV menu options:
          • Select Network & InternetWi-Fi.
          • Select Network Advanced settingsBuilt-in Wi-Fi.
        4. Set to On.
      • other LCD / LED TV models:
        1. Press the HOME button.
        2. Select Settings.
        3. This step will vary depending on the network setup options available in your TV menu. Follow the steps accordingly.
          • Select System Settings or PreferencesSetupNetworkBuilt-in Wi-FiOn
          • Select NetworkBuilt-in Wi-Fi or Built-in Wireless LANOn
    2. Perform a power reset of your TV.
    3. Perform the network diagnosis again.

    Troubleshoot the UWA-BR100 USB wireless LAN adapter network connection

    1. Disconnect the adapter from your TV.
    2. Perform a power reset on your TV.
    3. Make sure the USB port of your TV is working by connecting another USB storage device.
      • If available, try another USB port on your TV.
      • Your TV may require service if you determine that the USB port doesn't work. Go to Product Repair.
    4. Connect the adapter to your TV.
    5. Perform the network diagnosis again.

      Note: The UWA-BR100 USB wireless LAN adapter is discontinued. If you still can't connect to the network, use one of the following options below: