Article ID : 00223185 / Last Modified : 05/10/2021

The system has encountered an error. Please contact Sony Error Message Appears on the Android TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If your Android TV™ device displays the message Error: The system has encountered an error. Please contact Sony, then power reset or restart your TV:

    Power Reset

    Note: Skip this step if your TV power cord is inaccessible.

    • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

    Restart

    Select the method depending on your TV.

    • Restart the TV with the supplied remote control:
      • Press and hold the POWER button until Power off appears on the screen
      • Press and hold the POWER button until a menu appears → select Restart
    • Restart the using the menu. On the remote:
      • Press (Quick Settings)SettingsSystemRestartRestart
      • Press HOMESettingsAboutRestartRestart
      • Press HOMESettingsDevice PreferencesAboutRestartRestart

    Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

    *Android TV is a trademark of Google LLC.