The Android TV Wi-Fi signal drops or intermittently disconnects from the internet

If the Wi-Fi® signal on your Android TV™ device drops or intermittently disconnects, check your network connection status and the troubleshooting steps provided.

The Network Settings icon or messages on the TV menu screen indicate your network connection status. How it appears varies depending on the model year of your TV and the Android™ OS version installed. Choose the applicable steps based on your model year.

Check Your TV Network Status

Check the network status on your TV and then, if necessary, follow the suggested steps in the troubleshooting section provided.

• 2020 and later models
  1. Open the Settings menu. The options vary depending on the model year of your TV.
     • Using the Quick Settings button:
       1. On the supplied remote, press the Quick Settings button.
       2. Select Settings.
     • Using the HOME menu button:
       1. On the supplied remote, press the HOME button.
       2. Select Settings.
  2. Check the notation below Network & Internet displayed on the Settings screen.
     Note: The displayed screen may differ depending on the model or OS version. The following is just an example.

     

     If it reads No network connected, check steps 4 and 5 in the troubleshooting section. Otherwise, select Network & Internet, and then check the SSID connection status:
     • The Wi-Fi signal strength is weak (only half or less of the signal icon is dark). Check steps 1, 2, 3, 5, and 6 in the troubleshooting section.
     • Sign into network is displayed. This indicates that the TV is connected to the router, but not the internet. Check step 4 in the troubleshooting section.
• 2019 and earlier models
  • Android 9 or Android 8.0 versions
    1. On the supplied remote control, press the HOME button.
       • If there is a connection problem, one of the following messages will appear at the top of the screen:
         • Wi-Fi is not connected
         • Wi-Fi has no internet access

         If Wi-Fi is not connected, check steps 4 and 5 in the troubleshooting section.

         If your TV is connected to Wi-Fi but the network has no internet access, check step 4 in the troubleshooting section.

    2. If there are no messages, select the Apps icon.
    3. Select Help.
    4. Under the Troubleshooting and system information category, select View network status.
    5. Press the Enter button.
    6. Check the Signal strength icon displayed on the Network status screen.

       

       • Strong signal icon (shows all bars as dark)
       • Weak signal icon (shows 2 or fewer bars as dark). Check steps 1, 2, 3, 5, and 6 in the troubleshooting section.
  • Android 7.0 or lower versions
    1. Press the HOME button.
    2. View the Network Settings icon for Wi-Fi signal strength or connection status.

       

       Compare the network settings icon on your TV with the examples listed, and follow the suggested steps under the troubleshooting section.

       • The Wi-Fi signal strength is weak (only half or less of the signal icon is dark). Check steps 1, 2, 3, 5, and 6.
       • Your TV is not connected to the router (a question mark (?) appears on the signal icon). Check steps 4 and 5.
       • Your TV is connected to the router, but an internet connection isn't available (an exclamation mark (!) is displayed on the signal icon). Check step 4.

Troubleshooting

1. The Wi-Fi signal strength is weak
   Place the router close to your TV, then check if the signal strength has improved.
2. Your TV is too close to the router
   It is recommended that the TV and router be at least 1 meter (3 feet) apart.
3. Other devices are connected to the same network
   If other devices download large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
4. Restart your TV and power reset your router
   • Power reset or restart the TV

     Power Reset

     Note: Skip this step if your TV power cord is inaccessible.

     • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

     Restart

     Steps vary depending on model and OS, follow the steps that best match your TV menu:

     • Restart the TV with the supplied remote control:
       • Press and hold the POWER button until Power off appears on the screen
       • Press and hold the POWER button until a menu appears → select Restart
     • Restart the using the TV menu:
       • On the supplied remote, press the Quick Settings button, then select → Settings → System → Restart → Restart
       • On the supplied remote, press the HOME button, then select Settings → About → Restart → Restart
       • On the supplied remote, press the HOME button, then select Settings → Device Preferences → About → Restart → Restart

     Note: When restarting using your remote or the menu, the TV will automatically turn off and back on after a short time.

   • A power reset of a router is commonly done by disconnecting the power for at least one minute, then reconnecting power and waiting for the router to complete its connection to the internet. This proceedure does not change any settings stored in the router. For specific information and instructions, check your router manual.
5. Interference from other wireless devices
   • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
   • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.

     Devices that may Cause Electromagnetic Interference	Environments that may Cause Electromagnetic Interference
     Microwave ovens Cordless phones Garage door openers Wireless toys	Locations near large transmission lines Locations that generate static electricity Locations where the walls, decks, or doors have metal surfaces

6. Check the frequency band setting of your router (for dual-band routers)
   Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
7. If the Internet Protocol for your router is set for IPv6, try disabling this setting. Refer to your router documentation the manufacturer for information if needed.

IP Control settings

Check the IP Control setting on your TV, if it's off, try setting it to on.

1. Open the Settings menu. The options vary depending on the model year of your TV.
   • Using the Quick Settings button:
     1. On the supplied remote, press the Quick Settings button.
     2. Select Settings.
   • Using the HOME menu button:
     1. On the supplied remote, press the HOME button.
     2. Select Settings.
2. Select Network → Home network.
3. Set IP control to ON.