Dear Valued Sony Customer,
Certain VPL-XW5000ES, VPL-XW6000ES, and VPL-XW7000ES projectors may not display some content from external sources. To address this issue, subject to the terms and conditions in the Limited Warranty that accompanied the Affected Models, we will repair your Affected Model, free of charge.
- Projector Model
- Serial Number Range
- 5100016 - 5100335 and 5500003 - 5500024
- 5100002 - 5100468 and 5500010 - 5500037
- 5100179 - 5100295
Contact the Product Support team  if your projector is experiencing this issue and is within the affected serial number range for further information and to arrange service.