No picture shows in the Picture-in-Picture (PIP) window of the television.

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow the steps below to troubleshoot this issue.

1. Ensure the video source is turned on.
2. Ensure the video source is connected to an available VIDEO input jack on the back of the television.

   IMPORTANT: The VIDEO 5 input cannot be used to view a program in the PIP window.

3. On the television remote control, press the TV FUNCTION button.
4. On the television remote control, in the PIP section, press the TV/VIDEO button to select the appropriate video input for the PIP window.
5. If the issue is not resolved, connect the Audio/Video (A/V) cable from the video source to a different VIDEO input jack on the television.
6. On the television remote control, in the PIP section, press the TV/VIDEO button to select the appropriate video input for the PIP window.
7. If the issue is not resolved, replace the A/V cable.  Go to Parts and Accessories.  

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.  Go to Product Repair.