Reset an Android TV

There are three different ways to reset your Android TV™. Depending on the issue you are experiencing, you may only need to perform Option A (Power Reset). If this doesn't resolve the issue, perform Option B (Factory Data Reset). If the issue still occurs, then perform Option C (Forced Factory Reset).

Option A: Power Reset

1. Unplug the TV power cord from the wall outlet and wait one minute.
2. Plug the power cord back in.

Option B: Factory Data Reset

WARNING! Performing a factory data reset will remove all customer settings in the TV including apps, channels, and wireless network settings.

1. On the supplied remote control, press the HOME button.
2. Select Settings.
3. The next steps will vary depending on your TV menu options:
   • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
   • Select Storage & reset → Factory data reset → Erase everything → Yes.

Option C: Forced Factory Reset

This procedure is generally used to resolve issues with app errors, the TV restarts by itself, or the TV doesn't respond to remote control commands.

• WARNING! Performing this procedure will remove all customer settings in the TV including apps, channels, and wireless network settings.

• Your TV must have Android™ 6.0 Marshmallow or higher operating system installed in order to perform this procedure.
• This procedure may require two people.
• Depending on which TV model you have, the location of the buttons will vary.

Follow the steps provided below, or you can

1. On the TV:
   • There are one or three buttons.
   • There are four or more buttons.
2. Perform the Factory Data Reset (Option B) again. If the issue still occurs, Contact the Product Support team for further assistance.