Article ID : 00120009 / Last Modified : 01/18/2024Print

Find the model name, serial number, or software version of your TV

    You can find the model name, serial number, and software version of your Android TV™ or Google TV™ in the following locations:


    On the original packaging

    Model Name and Serial on the box

    Notes: Included in the box is a User Manual where you can also find the model number.

    On the product stickers

    The model name is normally found on the sticker located at the back of the TV, located on a label near the side input terminals, or engraved on the front panel of the TV. Please be aware that the model and serial numbers are different:

    1. Model name
    2. Serial number

    On the product sticker for a wall-mounted TV

    If your TV is mounted on the wall you can find the model and serial number on the product sticker on the back of the TV using a small hand mirror and your mobile phone.

    1. Find a small hand or inspection mirror that can fit behind the TV.
    2. Locate the product sticker on the back of the TV. It is usually located in the right bottom corner or the bottom center on the back of the TV.
    3. Hold the mirror behind the TV so that you can clearly see the label from the front or side of the TV.

      Inspect product sticker on the back of the tv with a mirror

    4. You can use your mobile phone to take a picture of the label in the mirror.

      take a picture of the mirror with your smartphone

    5. Use the edit feature on your mobile phone to flip the image horizontally.

    TV's system information

    The method for checking information such as the model name varies depending on the software version for Sony's Android TV™ or Google TV™ models and the release year for TVs other than Android TV or Google TV. Choose your TV type and check the details:

    Android TV and Google TV:

    TVs other than Android TV or Google TV: