Perform the following operations

1. Initialize your headphones.

   WARNING! Performing this step will remove all settings on your headphones, including Bluetooth® pairing information.

   Note: The image used below is for the WH-1000XM2 Headphones. Check your manual for model-specific information. Manuals are posted on your model support page.

   1. Disconnect the USB cable.
   2. Press and hold the button for about two seconds to turn off your headphones.
   3. Press and hold the button and the NC/AMBIENT button simultaneously for at least seven seconds.

      

   4. The initialization is complete when the light indicator (blue) flashes four times.

      

2. Delete the Bluetooth device information of your headphones from your playback device.
3. Pair your headphones with your playback device.

Does your headphones produce sound?

• Yes, it produces sound.
  • There seems to have been an issue with the Bluetooth connection.
• No, it don't produce sound.

Return to Main Menu