Article ID : 00026306 / Last Modified : 01/26/2024Print

How to obtain replacement parts, accessories or software for a Sony product purchased internationally

    Parts and accessories, including recovery CDs/DVDs for some VAIO computers, are available from the Sony National Parts Center in the country where the product was purchased.


    • Sony Electronics is no longer permitted to sell system recovery media for VAIO PCs that shipped with operating systems released prior to Windows 7. If you have not created a set of Recovery Media, or if the Recovery Media has been lost or misplaced, begin the procedure to send your Sony computer into a Sony facility so that they can provide repair and recovery options.

    • Additional support information, including links to international Sony support sites, is available at the Sony Global Web site.


    • Pricing and shipping information can be obtained online.  Go to Parts and Accessories.  
    • Sony recommends searching the eSupport Knowledge Base for complete troubleshooting steps before performing a system recovery.

    United States: Sony Parts sales are now being directly managed by our partner Encompass Supply Chain Solutions Inc.

    In Canada:

    In Latin America:

    • Internet:  Go to Parts and Accessories.  
    • Phone: Refer to the table below for the telephone number of the parts center in the country where you purchased your Sony product.


      Country Code


      Toll Free

      Argentina +54 (011) 6770-7669
      Bolivia +591 800-100228
      Brazil +55 (11) 3677-1080
      Chile +56 (02) 754-6333 800-261800
      Colombia +57 800-550-7000
      Costa Rica +506 800-507-1007
      Ecuador +593 800-007669
      El Salvador +503 800-6148
      Guatemala +502 800-2990001
      Mexico +52 (55) 5002-9819 800 759-7669
      Panama +507 800-7669 or 800-2050
      Peru +51 (1) 511-6100 801-1-7000
      Puerto Rico +1 800-601-7669
      Venezuela +58 800-1-766900

    All other countries:

    Visit the Sony Global Web site for information about obtaining support and replacement parts in other countries.