Troubleshoot battery issues
Note: If you have concerns that battery life is too short, refer to the The battery life is short article.
Select the appropriate headphones type or model for troubleshooting steps:
Headband / In-Ear
Truly Wireless
Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Register a Product
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Parts & Accessories
Product information and sales assistance
Community
A place where you can find solutions and ask questions
Support by Sony (Mobile App)
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