This article provides instructions on how to pair your Bluetooth® device to a notebook or desktop computer with a Microsoft® Windows® or Apple® Mac® OS X® operating system.
Before you start
Make sure to turn up the volume level on the computer.
The drivers needed to connect your device to a computer are already included in the operating system.
If your computer asks for a Bluetooth driver, contact your computer manufacturer.
Pairing steps are general and may vary depending on your Bluetooth device and the computer operating system. Check your product
manuals
for model-specific instructions.
Pairing procedure
The instructions may vary depending on your Bluetooth device model and computer's operating system (OS). Follow the instructions accordingly.
Watch the video for pairing steps or skip to the steps for more detailed instructions.
Step 1: Put the headphones or speaker into pairing mode
Putting the headphones or speaker in pairing mode makes it discoverable by the computer.
For most devices, press and hold the Power button continuously for 5-7 seconds or until the Bluetooth indicator flashes rapidly (depending on the device).
Notes:
Your Bluetooth headphones and speakers may immediately go into pairing mode when used for the first time or after initializing (reset). However, the second time you pair it, you may have to press and hold the Power button for 5-7 seconds.
Headphones with a charging case will automatically enter the pairing mode when you remove them from the charging case the first time or after initializing.
Step 2: Pair the devices and set the sound output on the computer
The images and descriptions used in these steps are only an example. What you see may be slightly different depending on your devices.
You need to activate the following setting before you can use the Swift Pair function:
Windows 11: Settings → Bluetooth & devices → Devices → Show notifications to connect using Swift Pair
Windows 10: Settings → Bluetooth & other devices → Show notifications to connect using Swift Pair (only available for Windows 10 version 1803 or later)
Turn the computer on or wake it up if it is in Standby (Sleep) or Hibernation mode.
Select Connect from the pop-up menu displayed on the computer screen.
Note: If the pop-up menu is not displayed, use the Connect the headphones without using the Swift Pair function method.
A window will pop up indicating the Bluetooth connection is complete.
Microsoft® Windows® 10 or 8.1 OS
Enable Bluetooth on your computer and pair the devices.
On the computer, press the Windows Key.
Select Settings.
Select Devices.
Select Bluetooth & other devices.
If Bluetooth is set to OFF, set it to ON.
If the Bluetooth function is already set to ON, set it to OFF once and then set it back to ON again.
Click Add Bluetooth or other device.
At the Add a device window, click Bluetooth.
Select the device you are using. Make sure to select the correct Bluetooth profile.
Note: The WH-1000XM4 and LE_WH-1000XM4 both appear on the computer screen. LE_WH-1000XM4 may appear first, and then a few seconds later, WH-1000XM4 will appear. Wait for the WH-1000XM4 to appear on the computer screen and select it. It may take up to one minute before WH-1000XM4 appears.
On the Your device is ready to go screen, click Done.
Check to make sure the computer is set to output sound through the headphones (WH-1000XM4 as an example).
Go to Settings → Devices → Bluetooth & other devices
Under Audio, make sure that the text below WH-1000XM4 says Connected voice, music. This means the headphones were paired and connected successfully.
In the same window, under Related settings, click Sound settings to set the sound output (speaker) and input (Microphone).
Select [WH-1000XM4] as your output device (speaker).
Select [WH-1000XM4] as your input (Microphone) device.
Make sure to select [WH-1000XM4] as both the output and input device. Then close Settings.
On your Mac, choose the Apple menu → System Preferences, then click Bluetooth. Your Mac is now discoverable.
Alternatively, go to the top menu bar and click on the Bluetooth icon if it is available. Make sure Bluetooth is enabled.
If you have successfully put your speakers or headphones into pairing mode, they should appear in the Bluetooth list. Scroll down if you do not immediately see the device you want to connect in the list, as it might be hidden further down in the menu.
Select your device from the list and click the Pair button.
Check your sound settings in system preferences to enable the correct sound output for your Bluetooth audio device.
If you still don't see your Bluetooth device, refer to these articles:
