Article ID : 00008540 / Last Modified : 04/01/2019

Can't Pair the Bluetooth Headphones or Speaker to a Computer

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before You Start

  • Make sure to turn up the volume level on the computer.
  • Place your device within one meter (three feet) of the computer.
  • Make sure your computer supports the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile.
  • The drivers needed to connect your device to a computer are already included in the operating system.
    • If your computer is asking for a Bluetooth driver, contact your computer manufacturer.
    • If you're using a VAIO® computer, Bluetooth drivers are available online.

Pair Your Headphones or Speaker to the Computer

Select your operating system below for steps on how to pair your device with a computer.

  • Microsoft® Windows® 10

  • Microsoft® Windows® 8 or 8.1

  • Microsoft® Windows® 7

  • Apple® Mac® OS X®

Note: If you still can't pair your device to your computer or no sound is heard, pair it to a different Bluetooth device such as a computer, smartphone, or tablet that supports A2DP profile.