IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
To stream high-quality music, the headphones must be paired to a Bluetooth® enabled device that supports the A2DP profile.
Sound quality when listening to music from a computer through your headphones may be poor for the first few seconds after the Bluetooth® connection is established. For example, it may be difficult to hear the vocals of the music. This is due to the computer specifications and is not a malfunction of your headphones. The computer transmits music with priority on connection stability. After a few seconds, it changes the priority to sound quality.
If the sound quality doesn't improve after a few seconds, additional troubleshooting is available below.
Before you start
- If you have the WF-1000XM3 headphones, information is available if there is no sound when connected to a Microsoft® Windows® computer using Bluetooth.
- Not all Bluetooth headphones support the A2DP profile. Additional information about Bluetooth technology and the profiles supported by your headphones is available in the product manual.
- If you need more information about setting your computer to a supported proile, check your computer manual.
Configure the computer to connect using A2DP
- Press the Play button one time during playback.
- Configure your computer to connect using an A2DP profile.
- For instructions on how to operate the computer, refer to the computer manual or contact the manufacturer.
- Depending on the capabilities of your computer, you may need to perform these additional steps:
- On your computer, click on the Bluetooth icon.
- Scroll down to the connected headphones.
- Highlight the connected headphones, and two choices will appear:
- Click on Headphones.
- This should increase the sound quality through your headphones.
A separate article is available if you're unable to pair your headphones with a Bluetooth device.