Article ID : 00224190 / Last Modified : 04/26/2019

Unplug your headphones from the device and plug it back in

    Do this three times. The last time, make sure to firmly plug it in. 

    Headphones connect

    Does your headphones produce sound?

    • Yes, it produces sound.
      • The issue was due to poor connection which can occur if the plug is dirty.
      • Make sure to clean the plug regularly.
    • No, it doesn't produce sound.


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