Why can't I optimize apps (personalization)?
In some operating environments, the optimization of the application may be unsuccessful. If this occurs, try the following:
- Make sure the application you are trying to personalize is updated to the latest version.
- Perform 360 Reality Audio Setup again from the Sony | Headphones Connect app.
Note on Amazon Music app: As of October 2021, you can't optimize the experience on the Amazon Music app with the Sony | Headphones Connect app. You will need to enjoy the 360 Reality Audio tracks with an Amazon Music Unlimited subscription without personalization.
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