Article ID : 00228662 / Last Modified : 06/24/2020

Connect the USB cable to a different AC adapter or computer USB port

    If you have a different AC adapter, connect the USB cable to it and check if you can charge your speaker. If you are using a computer to charge, try a different USB port.

    Connect the USB cabe to USB Adapter in the wall outlet - Connect USB cable to port on computer

    Is the speaker charging?

    • Yes, the speaker is charging.
      • The previous AC adapter or computer USB port may not be functioning properly. Contact the manufacturer.
    • No, the speaker doesn't charge.


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