Article ID : 00246464 / Last Modified : 04/07/2021

Fit the headphones (earbuds) to your ears securely

    Select your headphone type from the following:

    Truly Wireless/In-Ear


    Is the issue resolved?

    • Yes, the issue is resolved.
      • The issue was caused by the size of the earbuds or the way you are attaching the headset.
    • No, the issue is not resolved.
      • The noise canceling function is most effective for low frequency (bass) noise, such noise made by vehicles or air conditioning, but not all sounds can be completely canceled. Try other conditions to test the effectiveness of the Noise Canceling function.


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