Article ID : 00303775 / Last Modified : 12/12/2023Print

Headphones (earbuds) are still connected to my device even though they are in the charging case

    Your headphones (earbuds) may not disconnect from the device when you place them in the charging case if the earbuds are floating in the case. Here are some things to check:

    • Make sure the earbuds are securely placed inside the case. If the earbuds units are floating in the charging case, they may not disconnect from Bluetooth®.
      Note: if this symptom occurs press down on the earbuds in the case to ensure they’re fully seated
    • Check the earbuds and the case for dust or debris on or near the charging contacts, which may prevent them from making contact with each other.
    • If the tips are not correctly attached to the earbuds, they may not sit properly in the case.
      • Check that the earbuds tips are securely attached.