The headphones don't turn on
Select the appropriate headphones type or model for troubleshooting steps:
Headband / In-Ear
Truly Wireless
Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Register a Product
Keep track of all your products in one location
Parts & Accessories
Product information and sales assistance
Community
A place where you can find solutions and ask questions
Support by Sony (Mobile App)
Get Support Content on the Go!
