Article ID : 00186710 / Last Modified : 02/03/2022Print

No Sound or Sound Cuts out from the Right Wireless Noise-Canceling Earbud

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Your Wireless Noise-Canceling Earbuds are designed to prioritize the transmission between the player and the left earbud. This may cause the sound from the right earbud to cut out or stop. To resolve this, follow the steps according to the symptom of the earbuds.

    • Sound from the right earbud cuts out

    • No sound comes out of the right earbud.

    If the issue continues on the WF-1000X earbuds, confirm if the firmware version is 1.0.7 or higher.

    Confirm firmware version.

    Note: Phone calls are mono, so you will hear sound only from the left earbud.