When Noise Canceling or Ambient Sound Mode is on, wind noise may be louder depending on the surrounding environment. Use the Sony | Sound Connect app to change the Ambient Sound Control settings and see if the issue improves.
Note: The available settings may vary depending on your device.
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Select Automatic Wind Noise Reduction or Wind Noise Reduction if it's available in the Ambient Sound Control menu.
Examples of compatible devices: WF-1000XM4, WH-1000XM4
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If the menu screen displays a slider, move it left to lower the ambient sound level (ambient sound volume). Also, make sure Voice passthrough is turned off.
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If the wind noise is still too loud, turn off Noise Canceling or Ambient Sound Mode.
Note: Automatic Wind Noise Reduction controls the Noise Canceling function by automatically turning off one or both of the noise-canceling microphones when a certain level of wind is detected, though it will not activate in light wind conditions. If Automatic Wind Noise Reduction activates, noise-canceling performance may temporarily decrease, but once the wind stops, the system detects it and turns Noise Canceling back on. This is not a malfunction.