Sony SupportWH-1000XM6

Article ID : 00355253 / Last Modified : 06/23/2025Print

How to care for and clean your WH-1000XM6 headphones

    Before you clean them, make sure the headphones are turned off and the USB cable is disconnected.

    How to handle sweat, moisture, or debris on your headphones

    Leaving sweat or moisture on the headphones can cause metal parts to rust and the earpads to deteriorate or become moldy.

    Wipe them off with 99% water-based wipes, then leave the headphones at room temperature to dry thoroughly. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the earbuds or cause other damage.

    How to clean the microphones in your headphones

    If foreign substances such as debris, sweat, or moisture get into the mesh in front of the headphones’ microphones, the noise-cancelling function may not work well, or abnormal noise may occur. Clean them occasionally to avoid these issues.

    Important

    • Do not remove the earpads unless it’s necessary.
    • When you remove the earpads, make sure the headphones are turned off and the USB cable is disconnected.
    • Don’t remove the earpads in a location with iron sand or other metal dust. The magnet inside the headset may attract iron sand or other metal objects, causing it to malfunction.
    • Damage resulting from not following these precautions and cleaning instructions is not covered under the limited warranty.

    1. To remove the earpads, pull them straight out from the earcup (perpendicular to the surface).
    2. Using a cotton swab, clean the mesh in front of the microphones on the headphones.
      Note

      Be careful not to push the dirt inside the headphones.

    3. Reattach the earpads to the headphones. Firmly insert the five claws until you hear a clicking sound.
      Note

      Attach each earpad to the correct side—left to left, right to right. They are not interchangeable!