Article ID : 00015700 / Last Modified : 07/23/2019

The Bluetooth wireless connection fails or sound cuts in and out.

    A bluetooth® wireless connection may fail or the sound cut in and out if the bluetooth signal is weak, out of range or has interference. Refer to the information below to improve the quality of the signal and lessen the chances of interference.

    The range of the Bluetooth connection is approximately 30 feet (10 meters). However, maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment. Communication range will vary according to whether walls or other obstacles are located between the devices, the material used in the intervening walls, the presence of Radio Frequency (RF) interference and other environmental conditions, and the type of software being used, if applicable.

    Even though Bluetooth jumps frequencies within this band to limit interference there is still the potential for static. Static can be caused by things such things as:

    • Microwave ovens
    • 802.11b, 802.11g, and some 802.11n Wi-Fi routers
    • Baby monitors
    • Some types of cordless phones
    • RF remotes
    • RF wireless headphones
    • Garage door openers
    • Some car alarms