Headphones troubleshooting guide
Click on the topic to view the Troubleshooting:
- No Power
- Can't Charge
- Can't Perform Bluetooth Pairing
- No Sound,
or Sound is only heard from one side - Noise Canceling is insufficient
- Sound skipping / Noise occurs
- Microphone does not work
- Physical Damage
If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.
Repair information and service assistance
Product support & customer relations
Keep track of all your products in one location
Product information and sales assistance
A place where you can find solutions and ask questions
